User subscription activated as Renewed
- bins
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5 years 1 month ago - 5 years 1 month ago #311030
by bins
User subscription activated as Renewed was created by bins
I am looking in the CB Paid Subscriptions: Edit History and Logs for a member and the last message shown is 'User subscription activated as Renewed'.
The reason for looking is that I cannot see a payment for the renewal. We have 3 transactions where they were upgraded in the same way as always, but with missing transactions.
Can you confirm what action would give this result? There are no other logs relating to member/transaction.
Thanks.
The reason for looking is that I cannot see a payment for the renewal. We have 3 transactions where they were upgraded in the same way as always, but with missing transactions.
Can you confirm what action would give this result? There are no other logs relating to member/transaction.
Thanks.
Last edit: 5 years 1 month ago by bins.
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krileon
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5 years 1 month ago #311031
by krileon
Kyle (Krileon)
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Replied by krileon on topic User subscription activated as Renewed
What payment gateway are you using? Do they actually have a renewal according to CBSubs > Subscriptions (review their dates, previous status, etc..)? If their subscription looks correct in CBSubs > Subscriptions then there's nothing to worry about. You can confirm payments within CBSubs > Payments as well.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- bins
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5 years 1 month ago #311049
by bins
Replied by bins on topic User subscription activated as Renewed
The payment gateway was 'pay offline'.
This is an issue, as we have to report on a monthly basis all new members, renewals and lapsed to a third party and the new & renewals are done by using the payments info. WIthout this info, I will misreport, which could have some major ~(costly) implications.
This is an issue, as we have to report on a monthly basis all new members, renewals and lapsed to a third party and the new & renewals are done by using the payments info. WIthout this info, I will misreport, which could have some major ~(costly) implications.
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- krileon
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5 years 1 month ago #311053
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic User subscription activated as Renewed
Offline payments are processed entirely by administration. It's no possible for an offline payment to accidentally renew. The basket would have to be deliberately paid in CBSubs > Baskets. If there's no basket, but they were renewed then they were renewed from within CB > User Management by directly editing the user and renewing from the Subscription tab which does not create a basket.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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