[#8076] Updating payment info or removing recurring payments

9 months 4 weeks ago #314143 by activha

edit the subscription at Stripe and cancel it there...


Yes that's the best, thanks for the suggestion

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1 week 3 days ago - 1 week 3 days ago #319353 by activha
I am coming back on this subject.
If you are writing the business manager, that would be better to give the ability to add a new source for a new SEPA account as it's impossible to do it now on STRIPE dashboard.
For instance on the front end, may be give the customers/mods a feature to change a default source or add new ones for STRIPE ?

That's not good for customers to be obliged to have their subscription cancelled and renewed with only new banking coordinates.

STRIPE SUPPORT : What you should be able to do is detach the source from the customer object - stripe.com/docs/api/sources/detach Then attach the new source to the customer object - stripe.com/docs/api/sources/attach If you have the subscription set to pull funds automatically then what you can do is then schedule an update with the subscription to change the payment method/source - stripe.com/docs/api/subscription_schedules/update

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1 week 2 days ago #319355 by beat
Yes, thank you for the suggestion and research. That would be even better, and it's a nice Feature Request (FR), related to other existing FRs.

I have added a FR #8076 for future action: forge.joomlapolis.com/issues/8076

It's not something trivial to implement, as it requires some changes in both core CBSubs and CBSubs Stripe gateway. So it won't happen "soon" (thus no ETA).

Beat - Community Builder Team Member

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1 week 2 days ago #319356 by activha
No worries, we deal for now from STRIPE to cancel subscriptions and re do them manually from CBsubs with the moderators as it's the only solution available.
We intend to stay with CBSubs even if there are some small issues to deal with for our business, as the solidity, the adaptation and scalability of your solution outperform a lot these issues :-)

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