White screen on install attempt

12 years 3 months ago #189090 by pmpharma
White screen on install attempt was created by pmpharma
Joomla 1.5.25
CB 1.7.1
PHP 5.3.9

Trying to install CBSubs core plugin (cbplug_CBSubs_MAIN_122-E.zip), and get a white screen on attempted install. No errors are visible. Forum indicates this is typically a memory problem, but all PHP parameters seem to be set with plenty of memory, max file size, etc.

I can log into admin and navigate around, and there is indeed a CBPaidSubscriptions item in CB plugins, but if I click this, I also get white screen.

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12 years 3 months ago #189159 by nant
Replied by nant on topic Re: White screen on install attempt
Sounds like ioncube is not installed on your environment.

Please check the CBSUbs documentation for prerequisites.

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12 years 3 months ago #189162 by pmpharma
Replied by pmpharma on topic Re: White screen on install attempt
Hi Nick-
The host told us a while back that Ioncube was installed. I did check through all prerequisites. But then again, they might not have given us the right answer ;-)

Here's what we're getting in terms of server errors. Does this help?:

[Tue Jan 24 15:02:20 2012] [error] [client 70.166.92.98] PHP Deprecated: Assigning the return value of new by reference is deprecated in /vservers/pharmaligorg/htdocs/modules/mod_events_latest/mod_events_latest.lib.php on line 245
[Tue Jan 24 15:03:06 2012] [error] [client 70.166.92.98] sh: /convert: No such file or directory, referer: biopharmapm.org.tempwebpage.com/administrator/index.php
[Tue Jan 24 15:03:06 2012] [error] [client 70.166.92.98] sh: /jpegtopnm: No such file or directory, referer: biopharmapm.org.tempwebpage.com/administrator/index.php
[Tue Jan 24 15:03:06 2012] [error] [client 70.166.92.98] sh: /convert: No such file or directory, referer: biopharmapm.org.tempwebpage.com/administrator/index.php
[Tue Jan 24 15:03:06 2012] [error] [client 70.166.92.98] sh: /jpegtopnm: No such file or directory, referer: biopharmapm.org.tempwebpage.com/administrator/index.php
[Tue Jan 24 15:49:01 2012] [error] [client 70.166.92.98] sh: /convert: No such file or directory, referer: biopharmapm.org.tempwebpage.com/administrator/index.php?option=com_config
[Tue Jan 24 15:49:01 2012] [error] [client 70.166.92.98] sh: /jpegtopnm: No such file or directory, referer: biopharmapm.org.tempwebpage.com/administrator/index.php?option=com_config
[Tue Jan 24 15:49:02 2012] [error] [client 70.166.92.98] sh: /convert: No such file or directory, referer: biopharmapm.org.tempwebpage.com/administrator/index.php?option=com_config
[Tue Jan 24 15:49:02 2012] [error] [client 70.166.92.98] sh: /jpegtopnm: No such file or directory, referer: biopharmapm.org.tempwebpage.com/administrator/index.php?option=com_config
[Tue Jan 24 15:49:52 2012] [error] [client 70.166.92.98] sh: /convert: No such file or directory, referer: biopharmapm.org.tempwebpage.com/administrator/index.php?option=com_comprofiler&task=showconfig
[Tue Jan 24 15:49:52 2012] [error] [client 70.166.92.98] sh: /jpegtopnm: No such file or directory, referer: biopharmapm.org.tempwebpage.com/administrator/index.php?option=com_comprofiler&task=showconfig
[Tue Jan 24 15:49:52 2012] [error] [client 70.166.92.98] sh: /convert: No such file or directory, referer: biopharmapm.org.tempwebpage.com/administrator/index.php?option=com_comprofiler&task=showconfig
[Tue Jan 24 15:49:52 2012] [error] [client 70.166.92.98] sh: /jpegtopnm: No such file or directory, referer: biopharmapm.org.tempwebpage.com/administrator/index.php?option=com_comprofiler&task=showconfig
[Tue Jan 24 15:50:03 2012] [error] [client 70.166.92.98] sh: /convert: No such file or directory, referer: biopharmapm.org.tempwebpage.com/administrator/index.php?option=com_comprofiler&task=showconfig
[Tue Jan 24 15:50:03 2012] [error] [client 70.166.92.98] sh: /jpegtopnm: No such file or directory, referer: biopharmapm.org.tempwebpage.com/administrator/index.php?option=com_comprofiler&task=showconfig
[Tue Jan 24 15:50:03 2012] [error] [client 70.166.92.98] sh: /convert: No such file or directory, referer: biopharmapm.org.tempwebpage.com/administrator/index.php?option=com_comprofiler&task=showconfig
[Tue Jan 24 15:50:03 2012] [error] [client 70.166.92.98] sh: /jpegtopnm: No such file or directory, referer: biopharmapm.org.tempwebpage.com/administrator/index.php?option=com_comprofiler&task=showconfig
[Tue Jan 24 16:03:16 2012] [error] [client 70.166.92.98] PHP Deprecated: Assigning the return value of new by reference is deprecated in /vservers/pharmaligorg/htdocs/modules/mod_events_latest/mod_events_latest.lib.php on line 245

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12 years 3 months ago #189163 by nant
Replied by nant on topic Re: White screen on install attempt
error have nothing to do with what you are seeing

please access wizard from here and test for ioncube:

www.ioncube.com/loaders.php

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12 years 3 months ago #189166 by pmpharma
Replied by pmpharma on topic Re: White screen on install attempt
Hi Nick-
Running the Loader Wizard, here's what I get:
To use files that have been protected by the ionCube PHP Encoder, a component called the ionCube Loader must be installed.

This Wizard will give you information on how to install the ionCube Loader.

Please select the type of web server that you have and then click Next.
Shared (for example, server with FTP access only and no access to php.ini)
Dedicated or VPS (server with full root ssh access)
Local install

So does this confirm that Ioncube is NOT installed on the server? I need to have the host do it, I think.

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12 years 3 months ago #189174 by nant
Replied by nant on topic Re: White screen on install attempt
You need to run the checker - ask your host for assistance if needed.

Sounds like it is not installed.

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