Question About This Software

11 months 2 weeks ago #321149 by DirectiveMSP
Question About This Software was created by DirectiveMSP
Here was my original message:

We are looking for a solution that would allow guests to register and create an
account with a system similar to a monthly subscription. Each month we are
planning to release a new piece of content in the form of a digital download. If
a visitor pays for that month (or has paid for the year up front) the download
will be available to them when that month starts. If they do not pay or their
payment information is invalid (with automatic subscription) they will not have
access to that download for the month. They could after that month has passed
then pay an additional fee to unlock the previous month's download. The monthly
amount does not accrue each month they miss or chose not to pay, they simply
have to pay more after the month has passed to download that same file. Their
membership is always active, the fee they pay simply activates the ability to
download the file for that month.


Is this something your software can do? Do you happen to know of any software
that does this or you could develop?

Here was the response that suggested that I post in this forum, so I am posting that as well.

Dear Jared,

Thanks for contacting us.
Your question is interesting and its answer could certainly be useful to many other persons.
Just login and click "New Topic" button at the top of our pre-sales forums for any pre-sales question:
Please avoid putting any external urls in your post, but you can attach images.

Short answer to your question (if you have further questions, please use our pre-sales forum where our specialists can give more precise answers):

CB with CB Paid Subscriptions ( ) can do most of it, including making sure that people pay for missed periods of time (uninterrupted subscriptions), but the question about having a surcharge for missed periods is an interesting one that we would need some collective wisdom for, that can only be found by asking the question on our forum, so the whole team can see it, discuss it and answer it. Paying just for 1 past not subscribed month, and disallowing access to documents during unpaid period is another thing that I'm unsure if it could be done without a bit of programming or advanced configuration.

But it's an interesting question that would be best discussed further on our forum:

Best Regards,
Joomlapolis administration

So, does anyone know if this software can maintain a users membership if they miss a monthly payment so deny them access to the download for that month but off the download to them after the that month for an additional fee.

See attached image.

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11 months 2 weeks ago - 11 months 2 weeks ago #321158 by krileon
Replied by krileon on topic Question About This Software
Typically what would happen if they didn't pay is their subscription would expire and along with it whatever access that subscription provided. This works as is out of the box. However this won't fulfil your "Download is Active for Life" requirement since if they expire they lose all access the plan provided.

You'd need to provide further details of how you're providing the file downloads for me to suggest anything as will likely require CB Auto Actions and some custom access permissions of some kind since that's basically timed released content, which we only support in Joomla articles or anywhere Joomla content plugins are supported using a substitution. Please keep in mind we do not provide custom coding assistance here and can only provide simple examples. So if you need a completely custom solution we won't be able to help you much.

The fee however is where it gets tricky. You can increase the price of a payment dynamically using CBSubs Promotions and I believe that would be the best approach for this situation. This is done by configuring a negative promotion (e.g. -30) to increase the price by that amount. In your case you'd want the promotion to always be applied and then also be configured to only apply if your plan is expired. This price increase would be applied to their next renewal. There isn't a way to make this a separate optional payment without just using a separate plan entirely.

If you need examples of how to setup the CBSubs Promotion to add the fee please open a support topic in the support forums.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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