- Forums
- Archive
- CB
- CB 1.2.2
- CB 1.2.2 General Discussion
- Lost username or Password email not being sent out
Lost username or Password email not being sent out
- mitchs
- OFFLINE
-
New Member
- Posts: 9
- Thanks: 0
- Karma: 0
13 years 10 months ago #136755
by mitchs
Lost username or Password email not being sent out was created by mitchs
Hello,
We're running the latest versions of joomla 1.5 and cb. We've recently migrated from 1.0 and are having a few issues, one around usersearch here www.joomlapolis.com/component/option,com_joomlaboard/Itemid,38/func,view/catid,112/id,136753/#136753 but we also have this new one.
If a member forgets their username or password and they use the “forgot login” feature it doesn’t seem to be sending out the email with the new information.
we tested and got the "confirm your email" message, the "welcome" message, the "cb auto welcome", but we get nothing when we request the lost username OR lost password (tried both).
We are using the php mail function and it appears to work fine for other auto generated CB messages, just not for this one.
Can someone offer a suggestion.
Thank you.
Mitch
We're running the latest versions of joomla 1.5 and cb. We've recently migrated from 1.0 and are having a few issues, one around usersearch here www.joomlapolis.com/component/option,com_joomlaboard/Itemid,38/func,view/catid,112/id,136753/#136753 but we also have this new one.
If a member forgets their username or password and they use the “forgot login” feature it doesn’t seem to be sending out the email with the new information.
we tested and got the "confirm your email" message, the "welcome" message, the "cb auto welcome", but we get nothing when we request the lost username OR lost password (tried both).
We are using the php mail function and it appears to work fine for other auto generated CB messages, just not for this one.
Can someone offer a suggestion.
Thank you.
Mitch
Please Log in to join the conversation.
krileon
Team Member- OFFLINE
- Posts: 68602
- Thanks: 9108
- Karma: 1434
13 years 10 months ago #136831
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Re:Lost username or Password email not being sent out
Please enable debug mode and maximum error reporting within Joomla global configuration. Then set your template to default Joomla template. Once done perform another password and/or username request. Review any on-screen errors and/or messages (such as were you given a confirmation message?). If nothing, please review your server error log and if possible your mail log (may need to contact host for assistance in locating).
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
Moderators: beat, nant, krileon
- Forums
- Archive
- CB
- CB 1.2.2
- CB 1.2.2 General Discussion
- Lost username or Password email not being sent out
Time to create page: 0.182 seconds
