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[SOLVED] Subscription not renewing automatically

13 years 9 months ago #137386 by goettlich@novabit.de
[SOLVED] Subscription not renewing automatically was created by goettlich@novabit.de
Hi,

my gateway is Paypal, i am testing on sandbox server.

My scenario: Test user subscribed to automatically recurring plan. Payment received, subscription established. After plan duration paypal automatically renews, payment for renewal successfully received.

But - and this is my problem - CBSubs doesnt seem to receive any information from paypal about the successful renewal payment: The users subscription in CBSubs is now expired. History log says: "User subscription deactivated with status Expired"

Thanks for any hints...

bye,
Ramin

Post edited by: krileon, at: 2010/07/19 16:01

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13 years 9 months ago #137435 by krileon
Replied by krileon on topic Re:Subscription not renewing automatically
You do not have your Payapl account configured correctly it would seam. Please review your documentation to ensure you've configured everything correctly. IPN is required for the recurring payments, would seam your Paypal account is not sending the notifications.

Kyle (Krileon)
Community Builder Team Member
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13 years 9 months ago #138044 by goettlich@novabit.de
Replied by goettlich@novabit.de on topic Re:Subscription not renewing automatically
thanks. IPN logs showed a http 401, because i put a password on my test server

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