Admin not receiving emails
- saltmedia
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5 years 3 weeks ago #311586
by saltmedia
Admin not receiving emails was created by saltmedia
Hello,
I am trying to get my administrators to receive notification emails when a user attempts to sign up for an account.
I have followed the steps outlined in this thread: www.joomlapolis.com/forum/153-professional-member-support/228368-moderator-s-e-mail-not-send?limitstart=0
And I am still unable to get notifications. I have tested mass email to admin accounts and the mass email are working, but other notifications are not going through.
Could anyone please offer some suggestions? Thanks in advance!
I am trying to get my administrators to receive notification emails when a user attempts to sign up for an account.
I have followed the steps outlined in this thread: www.joomlapolis.com/forum/153-professional-member-support/228368-moderator-s-e-mail-not-send?limitstart=0
And I am still unable to get notifications. I have tested mass email to admin accounts and the mass email are working, but other notifications are not going through.
Could anyone please offer some suggestions? Thanks in advance!
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krileon
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5 years 3 weeks ago #311609
by krileon
Kyle (Krileon)
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Replied by krileon on topic Admin not receiving emails
If you've confirmation enabled moderators will not be sent an email until after the user has confirmed. Beyond that ensure you've configure your user to receive emails in CB > User Management and have moderator emails enabled in CB > Configuration > Moderation. If still not getting emails try using the Mass Mailer in CB > User Management to email your self to ensure emails are working or not in general.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
The following user(s) said Thank You: nant
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