[SOLVED] No Pending Emails

1 year 4 months ago - 1 year 4 months ago #317260 by jonmetz
[SOLVED] No Pending Emails was created by jonmetz
New registrations are not receiving pending email and I am not receiving notification that a new user is pending. This was working previously but seems to have stopped.

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1 year 4 months ago #317262 by jonmetz
Replied by jonmetz on topic No Pending Emails
UPDATE: I tried using the Mass Mailer in CB > User Management to email myself to ensure emails are working or not in general. The email failed with this message: "Error sending email: SMTP connect() failed. https:// github.com/PHPMailer/PHPMailer/wiki/ Troubleshooting" Any thoughts?

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1 year 4 months ago #317277 by krileon
Replied by krileon on topic No Pending Emails
Your SMTP settings in Joomla global configuration are incorrect. It's failing to connect to the SMTP server.


Kyle (Krileon)
Community Builder Team Member
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1 year 4 months ago #317278 by jonmetz
Replied by jonmetz on topic No Pending Emails
How can the SMTP settings in Joomla be corrected?

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1 year 4 months ago #317280 by krileon
Replied by krileon on topic No Pending Emails
System > Global Configuration > Server and adjust the settings under "Mail Settings". Try setting Mailer to PHP Mail if you're unsure what your SMTP settings are or if you should even be using SMTP. This would be up to your server though and if it requires SMTP you'll need to contact them for the SMTP settings.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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1 year 4 months ago #317288 by jonmetz
Replied by jonmetz on topic No Pending Emails
The issue was because the SMPT email password was incorrect. Once the password was updated in Global configuration it is working again.
The following user(s) said Thank You: krileon

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