Error 'Sorry, no corresponding user was found'

8 months 2 weeks ago - 8 months 2 weeks ago #320821 by ton.vermaas
RE: www.joomlapolis.com/forum/146-general/240790-error-sorry-no-corresponding-user-was-found?start=0

I have exactly the same problem.
I don't see a solution in this topic.

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8 months 2 weeks ago #320845 by krileon
Super Users can't request a password reset. Are you trying to do so for a super user account?


Kyle (Krileon)
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8 months 2 weeks ago #320846 by ton.vermaas
Replied by ton.vermaas on topic Error 'Sorry, no corresponding user was found'
No, all users get this message.

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8 months 2 weeks ago #320864 by krileon
It only shows that error if the user can't be found. Are you sure the username and email address were entered correctly? Try selecting both "Lost Username" and "Lost Password" then enter the username of the account you're trying to reset.

Have retested and appears to be working fine in my tests. It's possible your users maybe out of sync if you're not registering them through CB. Try running the Synchronize Users tool within CB > Tools and retrying.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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