Confirmation email not working

3 years 7 months ago #291120 by gradys
Confirmation email not working was created by gradys
Hi,
after upgrading to latest version of Community Builder my User Registration Confirmation Emails stopped working.

Everything looks OK, even when trying "Resend Confirmation" button I can see green confirmation message, but no emails are in my Inbox/Spam/...

I tried to downgrade Community Builder one release at a time - last working release is 2.1.0+2016.12.18.16.28.40.cb77dc626. Newer releases don't send emails.

Joomla Version: 3.6.5
Community Builder Version: 2.1.2+build.2017.02.05.10.45.37.e5478ceee (last working release: 2.1.0+2016.12.18.16.28.40.cb77dc626)
PHP Version: 5.6.30
MySQL Version: 5.5.52

Regards,
Martin

P.S. I can provide any additional information if needed.

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3 years 7 months ago #291161 by krileon
Replied by krileon on topic Confirmation email not working
Check that emails are working at all by trying to send a mass mailer email to your self from within CB > User Management. If not the verify your mailer settings are correct in Joomla global configuration.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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3 years 7 months ago #291193 by gradys
Replied by gradys on topic Confirmation email not working
Joomla e-mails are working. I only change CB version.

"Older" CB versions send e-mails (confirmation, mass mail, ...), "newer" CB versions don't send any e-mails.

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3 years 7 months ago #291212 by gradys
Replied by gradys on topic Confirmation email not working
Hi,
I've found temporary workaround. Changing Mailer from SMTP to PHP Mail helps.

So it seems only SMTP Mailer stopped working in CB 2.1.1.

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3 years 7 months ago #291250 by krileon
Replied by krileon on topic Confirmation email not working
Joomla will fallback if SMTP fails (general to sendmail or phpmailer). CB does not and simply errors or doesn't function.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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3 years 7 months ago #291403 by fsduarte
Replied by fsduarte on topic Confirmation email not working
I am getting the exact same problem. Right after update from CB 2.1.0 to CB 2.1.2 the mail function does not work anymore. Initially I thought it was caused by the update in the PHP version from 5.6 to 7.1.0, but now it is clear the problem appears only when I update CB to 2.1.2.

Any chances of a fix soon?

Best regards,
Fabio.

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