User did not receive confirmation hyperlink when registering

1 month 1 day ago #326423 by Ake2017
Is it possible that the text "...as soon as you confirm your email address by clicking on the following hyperlink:" is sent, even if Email confirmation isn't turned on in CB > Configuration > Registration?

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1 month 23 hours ago #326431 by krileon
The Pending email is only sent if email confirmation or user approval is enabled. The Welcome email is always sent when the user is active and can login (after confirmation and user approval).

If customizing the pending email either via the parameter or language override and you have confirmation enabled you need to be sure to use the [CONFIRM] substitution so the link is included in the email. There is no reason for it to be missing in a default clean install of CB and have confirmed as much.

If it's missing it's because the user has no confirmation code, the language string was overridden and missing the substitution, the parameter was changed and missing the substitution, or worst case the mail provider is filtering it out.


Kyle (Krileon)
Community Builder Team Member
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