Hi, I'm using IDev's integration with CBsubs to track and pay my affiliates. When a payment is made the sale and commission is not being calculated. I contacted IDev support and they indicated that CBSubs would need to make the fix. I have pasted their email response below which seems to indicate that the problem is with passing the sale information to the tracking pixel. What do I need to do to fix this?
Thanks
Mike
Email from IDev....
Hi Mike. CB Subs has the integration built-in to their system. You'll need to contact them about the sale amount not being passed in the tracking pixel. Information about the error is below (you'll probably want to sent this to them as well for troubleshooting):
A processing error means iDevAffiliate isn't receiving the commission amount from the tracking pixel. Your pixel is being output incorrectly.
Bad Examples:
Amount Missing: &idev_saleamt=
Amount Null: &idev_saleamt=0.00
Amount Invalid: &idev_saleamt=0.01
In any of the 3 examples above iDevAffiliate throws a processing error because it can't calculate the commission based on the received sale amount.
Good Example: $idev_saleamt=19.99
Check your tracking pixel to make sure the code is setup properly according to our instructions. Check to make sure you're using a valid variable that is populating the sale amount properly and check to make sure it's formatted correctly. You can usually see the output of the pixel in a browser which makes troubleshooting easier. You should see this pixel look like one of the 3 "bad" examples above.