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Stripe dispute lost still keeps the subscription active at Stripe
- activha
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4 years 1 month ago #316916
by activha
Replied by activha on topic Stripe dispute lost still keeps the subscription active at Stripe
I am coming back on this subject as Stripe does not have the setting to cancel a subscription if it's a lost dispute but only if it's a failed payment.
Can you implement the feature listed ? This brings lots of conflicts to have to deal manually with CBSubs and Stripe systems
Can you implement the feature listed ? This brings lots of conflicts to have to deal manually with CBSubs and Stripe systems
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krileon
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4 years 1 month ago #316931
by krileon
Kyle (Krileon)
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CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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Replied by krileon on topic Stripe dispute lost still keeps the subscription active at Stripe
CBSubs doesn't have dispute lost handling so have implemented this specifically for Stripe in its notifications handling. The basket needs to already be in the Reversed state same as when you win a dispute. If it's in a Reversed state and a lost dispute comes through for the basket it will attempt to immediately cancel the subscription at Stripe. If that fails you'll see the error regarding this in CBSubs > History Log. It will not send the cancellation if the basket is not in a Reversed state. This should be available for next build sometime this week or possibly today.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- activha
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4 years 1 month ago - 4 years 1 month ago #317088
by activha
Replied by activha on topic Stripe dispute lost still keeps the subscription active at Stripe
That's a huge upgrade for Stripe gateway, thanks.
However now there is an issue with the CBsubs workflow module which does not display any invoices as unpaid. I mean if the basket is reversed and/or the subscription is canceled, there is still an unpaid invoice which should be displayed in the module so that the user could pay and resubscribe.
I did not see how to deal with this ?
Also on this module, it would be great to be able to filter plans so that we can display only current subscriptions which are in an array of numbers
However now there is an issue with the CBsubs workflow module which does not display any invoices as unpaid. I mean if the basket is reversed and/or the subscription is canceled, there is still an unpaid invoice which should be displayed in the module so that the user could pay and resubscribe.
I did not see how to deal with this ?
Also on this module, it would be great to be able to filter plans so that we can display only current subscriptions which are in an array of numbers
Last edit: 4 years 1 month ago by activha.
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- krileon
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4 years 1 month ago #317090
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Stripe dispute lost still keeps the subscription active at Stripe
Reversed baskets are not in an unpaid state. Module likely is only looking for Registered Unpaid state specifically. Have added a feature ticket for this.
forge.joomlapolis.com/issues/7875
Also added a feature ticket to allow filtering the CBSubs module.
forge.joomlapolis.com/issues/7876
forge.joomlapolis.com/issues/7875
Also added a feature ticket to allow filtering the CBSubs module.
forge.joomlapolis.com/issues/7876
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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