Old pending baskets never paid

1 month 4 days ago #324315 by activha
Old pending baskets never paid was created by activha
Hello

As we have been using CBSubs for a few years, we have some unpaid pending baskets with manual or ingenico gateways which will never be paid by the customer, either because the company has disappeared or for some other reason.

In CBSubs backend the only option is Pay the basket. Could we have an option to mark it as definitely unpaid but keeping the line in the history for the case when the company wishes to subscribe again in the future ?

Or do you have a hint to deal with these ?
We would not like to delete them

Thanks

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1 month 4 days ago #324321 by krileon
Replied by krileon on topic Old pending baskets never paid
At this time there's no basket state for that. We've feature tickets to implement marking an offline basket as denied in addition to being able to mark baskets as voided. We haven't added these basket states yet mainly because it impacts the entire frontend basket behavior of CBSubs. Everything needs to be aware of these states. For example all payment gateways need to be updated so they don't allow voided or denied baskets being paid by IPNs, etc..

For now I suggest just leaving them there as pending. Worst case I guess within _cbsubs_payment_baskets database table set the payment_status column for those baskets to Void. It won't really do anything though since CBSubs doesn't have such a state for baskets.


Kyle (Krileon)
Community Builder Team Member
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1 month 4 days ago #324323 by activha
Replied by activha on topic Old pending baskets never paid

... just leaving them there as pending

That 's an issue as they are displayed amongst all others that are really payable so difficult to distinct

set the payment_status column for those baskets to Void.

Will this status be used later for specific displays within CBSubs if we do this ?

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1 month 4 days ago #324326 by krileon
Replied by krileon on topic Old pending baskets never paid

Will this status be used later for specific displays within CBSubs if we do this ?

It'll be visible anywhere else the basket status is displayed. Even the invoice should be displayed as void as well since basket = invoice in CBSubs.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
The following user(s) said Thank You: activha

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