Resend confirmation
- boyjahq
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2 years 8 months ago #325698
by boyjahq
Resend confirmation was created by boyjahq
We have never been able to get the "Resend confirmation" function in Community Builder User Management to work. Every time we have a user that is not confirmed and we select them and then click the Resend confirmation button, it shows that 1 message was sent, but the email is never sent or received. We have tested this with our own test users and they never receive a resent email, even though the message at the top of the screen says "Sent confirmation emails to 1 users".
All other Community Builder/CBSubs mails are being sent, so we know that the mail function on our site is working.
Is there some setting we need to look at to find the cause of this?
All other Community Builder/CBSubs mails are being sent, so we know that the mail function on our site is working.
Is there some setting we need to look at to find the cause of this?
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krileon
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2 years 8 months ago #325701
by krileon
Kyle (Krileon)
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Replied by krileon on topic Resend confirmation
Seams to be working fine in my tests. The only requirement is that they aren't confirmed. If they are confirmed already it won't send the reconfirmation email. Is the pending email subject and message configured in CB > Configuration > Registration? Do confirmation emails send fine during normal frontend registration?
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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