[SOLVED] question about Acymail reminders and recurring pay
- ThePiston
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12 years 3 months ago - 12 years 3 months ago #188122
by ThePiston
CB 2.3, CBsubs 4.3, PHP 7.1, J! 3.9.X
[SOLVED] question about Acymail reminders and recurring pay was created by ThePiston
If a members opts for recurring payments, I'm assuming authorize.net calls my site to extend the membership another year once the payment is made, correct?
If a recurring payment payment doesn't go through (expired for instance), will authorize,net email the site or the user to let them know?
Lastly, I'm using Acymail to send reminder emails about expiration. I do not believe it has any way of knowing that someone is on a recurring payment plan, correct? If not, is there any advice on how to handle those reminders so that people with a recurring payment will not be reminded?
If a recurring payment payment doesn't go through (expired for instance), will authorize,net email the site or the user to let them know?
Lastly, I'm using Acymail to send reminder emails about expiration. I do not believe it has any way of knowing that someone is on a recurring payment plan, correct? If not, is there any advice on how to handle those reminders so that people with a recurring payment will not be reminded?
CB 2.3, CBsubs 4.3, PHP 7.1, J! 3.9.X
Last edit: 12 years 3 months ago by krileon.
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krileon
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12 years 3 months ago #188136
by krileon
Kyle (Krileon)
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Replied by krileon on topic Re: question about Acymail reminders and recurring pay
Yup.If a members opts for recurring payments, I'm assuming authorize.net calls my site to extend the membership another year once the payment is made, correct?
Yup, CBSubs will tell them their subscription expired (if you have the email configured).If a recurring payment payment doesn't go through (expired for instance), will authorize,net email the site or the user to let them know?
No idea, you'd need to contact AcyMailing regarding this. We do have a column in database to provide subscription ID so it's easy for a DB query (as I suspect they're using) to determine if something is recurring or not.Lastly, I'm using Acymail to send reminder emails about expiration. I do not believe it has any way of knowing that someone is on a recurring payment plan, correct?
Currently CBSubs has no reminder emails. I believe next release will be providing this as a new mailer feature is to be provided (haven't tried it yet).If not, is there any advice on how to handle those reminders so that people with a recurring payment will not be reminded?
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- ThePiston
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12 years 3 months ago #188140
by ThePiston
CB 2.3, CBsubs 4.3, PHP 7.1, J! 3.9.X
Replied by ThePiston on topic Re: question about Acymail reminders and recurring pay
ok, i'll ask acyba, thanks
CB 2.3, CBsubs 4.3, PHP 7.1, J! 3.9.X
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