License Error
- kathtg
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12 years 3 months ago #188595
by kathtg
License Error was created by kathtg
I'm suddenly getting an error that says 'malformed license' detected. What in the world does this mean and how do I resolve it? Is my license expired, it says that it is active?
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krileon
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12 years 3 months ago - 12 years 3 months ago #188671
by krileon
Kyle (Krileon)
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Replied by krileon on topic Re: License Error
It was an error on our end, we've sense resolved it. You shouldn't have any further issues. It should have also only affected CBSubs 1.0 installs (recommend upgrading). At any rate you shouldn't have any further problems.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Last edit: 12 years 3 months ago by krileon.
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- nant
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12 years 3 months ago #188687
by nant
This was caused by an updated to our license server software which has been reverted now.
It affected CBSubs 1.0.x installations for a couple of hours.
Please verify that you are on CBSubs 1.0.x.
If you are you should consider upgrading to CBSubs 1.2.2 and get ready for CBSubs 1.3 which is currently in beta 1 stage and has lots of great new features.
To use CBSubs 1.3 with your existing license you need to make sure that your license maintenance period is up to date. If it has expired you need to purchase more maintenance years to bridge the gap.
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Nick (nant)
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Replied by nant on topic Re: License Error
kathtg wrote: I'm suddenly getting an error that says 'malformed license' detected. What in the world does this mean and how do I resolve it? Is my license expired, it says that it is active?
This was caused by an updated to our license server software which has been reverted now.
It affected CBSubs 1.0.x installations for a couple of hours.
Please verify that you are on CBSubs 1.0.x.
If you are you should consider upgrading to CBSubs 1.2.2 and get ready for CBSubs 1.3 which is currently in beta 1 stage and has lots of great new features.
To use CBSubs 1.3 with your existing license you need to make sure that your license maintenance period is up to date. If it has expired you need to purchase more maintenance years to bridge the gap.
--
Nick (nant)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Tutorials + Search the forums
For more add-ons and support: Upgrade your membership
Links: Community Builder - Languages - Adv/Pro/Dev membership - CBSubs Paid Subscriptions - GPL Templates - Hosting
Visit my CB Profile - Send me a Private Message (PM)
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