pmpharma wrote: It appears the system will assign the same start date to all users when using Import feature. How do we keep their original start date, when that "plan" didn't even exist at that time?

Assuming we can keep the original join date as the plan start date, then the system will automatically recognize non-current users as such, yes?

Are you suggesting the Excel sheet because we would need to mass import and then manually adjust the plan start date for each user individually?

There is a mandatory field selection in the import process that establishes a subscription start date. It appears this will make it the same date for all users who are imported.

We need to keep the same historical start date for each user. Is this possible?

This text file is multiple lines (one line per user) comma-separated list with following format: userid,planid,statusSingleChar,SubscriptionDateISO.
Status: A = Active, X = Expired, C= Unsubscribed/Cancelled.
Example: 63,1,A,2009-01-01 00:00:00

If not, we will need to manually edit subscription start dates for each user (931 currently)? This would be a bit of a nightmare. Only 81 have currently valid subscriptions. The rest can be expired, but need to retain their historical join date.