Missing payment and subscription information
- derekf
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11 years 4 months ago #217830
by derekf
Missing payment and subscription information was created by derekf
One of our members has contacted me to say his subscripton has expired but he did pay by credit card. I've found the ogone email which shows credit card payment was taken and provides an order reference. This order reference normally refers to a payment basket, but there is no payment basket of this id I can see in the system.
I've gone through the history logs and have found a change log entry for an insert of a store payment basket with this ID, but I'd then expect to see such as updating payment record and modifying subscription status but do not see any of these and still cannot find this basket entry.
Any ideas/thoughts/suggestions as to what might have happened and how I can track this in future?
I've gone through the history logs and have found a change log entry for an insert of a store payment basket with this ID, but I'd then expect to see such as updating payment record and modifying subscription status but do not see any of these and still cannot find this basket entry.
Any ideas/thoughts/suggestions as to what might have happened and how I can track this in future?
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krileon
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11 years 4 months ago #217836
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Re: Missing payment and subscription information
Was this a single payment or a recurring payment? If recurring payment it sounds like you didn't complete configuration and CBSubs never received an IPN from ogone to complete the subscription. For recurring you need to have Alias Manager and DirectLink configured as instructed in the gateway and your CBSubs documentation.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- derekf
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11 years 4 months ago #217846
by derekf
Replied by derekf on topic Re: Missing payment and subscription information
single payment (renewal) done on line with credit card payment
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