Getting white screen when trying to install CBSubs
- graphxks
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11 years 3 months ago - 11 years 3 months ago #219528
by graphxks
Getting white screen when trying to install CBSubs was created by graphxks
On refresh of the CB Plugins, the plug-in is there. Clicking on the plug-in however results in the same empty page.
Host (Hostgator) traced it and found no issue that they could see. They suggested I attach the following from my site:
Please advise.
Host (Hostgator) traced it and found no issue that they could see. They suggested I attach the following from my site:
This message contains confidential information
Please advise.
Last edit: 11 years 3 months ago by krileon.
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nant
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11 years 3 months ago #219548
by nant
Follow our FAQ empty page debugging process and report back findings.
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Replied by nant on topic Getting white screen when trying to install CBSubs
graphxks wrote: On refresh of the CB Plugins, the plug-in is there. Clicking on the plug-in however results in the same empty page.
Host (Hostgator) traced it and found no issue that they could see. They suggested I attach the following from my site:
kidsdirectoryapp.com/phpinfo.php
Please advise.
Follow our FAQ empty page debugging process and report back findings.
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Nick (nant)
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- graphxks
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11 years 3 months ago #220830
by graphxks
Replied by graphxks on topic Getting white screen when trying to install CBSubs
Only message in error log:
[Tue Feb 12 19:18:53 2013] [error] [client 199.30.217.53] File does not exist: /home/kidsapp/public_html/components/com_comprofiler/plugin, referer: www.kidsdirectoryapp.com/administrator/index.php?option=com_installer&view=install
[Tue Feb 12 19:18:53 2013] [error] [client 199.30.217.53] File does not exist: /home/kidsapp/public_html/components/com_comprofiler/plugin, referer: www.kidsdirectoryapp.com/administrator/index.php?option=com_installer&view=install
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- krileon
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11 years 3 months ago #220888
by krileon
Kyle (Krileon)
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Replied by krileon on topic Getting white screen when trying to install CBSubs
Enable debug mode and maximum error reporting in Joomla global configuration. Once done attempt to install to expose the errors.
I suggest deleting that phpinfo file as this should not be exposed to the general public and it was terrible for support suggesting you to do so. I've surrounded it with confidential tags to prevent the public from seeing it, but be advised you should delete the file.
I suggest deleting that phpinfo file as this should not be exposed to the general public and it was terrible for support suggesting you to do so. I've surrounded it with confidential tags to prevent the public from seeing it, but be advised you should delete the file.
Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- graphxks
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11 years 3 months ago - 11 years 3 months ago #221022
by graphxks
Replied by graphxks on topic Getting white screen when trying to install CBSubs
Install was done with debug mode and maximum error. There were no other errors generated.
Last edit: 11 years 3 months ago by graphxks.
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- krileon
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11 years 3 months ago #221068
by krileon
Kyle (Krileon)
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CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Getting white screen when trying to install CBSubs
Check server error logs to see what's happening. Likely memory limit issues of some sort.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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