Can't offer free trial via Stripe
- wjgadmin
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3 years 8 months ago - 3 years 8 months ago #319971
by wjgadmin
[#8118] Can't offer free trial via Stripe was created by wjgadmin
Hi,
We'd like to be able to offer a free trial period followed by recurring payments (first month free). When we try that currently, it produces an error on site:
Error
Submitted payment request didn't return an error but didn't complete. Please contact site administrator to check error log.
In the history logs it is as follows:
stripe Stripe Payment Intents API error returned. ERROR: This value must be greater than or equal to 1. CODE: parameter_invalid_integer
I realize the error is due to the value = 0, however is this possible? It is ideal to be able to offer free trials, thank you.
We'd like to be able to offer a free trial period followed by recurring payments (first month free). When we try that currently, it produces an error on site:
Error
Submitted payment request didn't return an error but didn't complete. Please contact site administrator to check error log.
In the history logs it is as follows:
stripe Stripe Payment Intents API error returned. ERROR: This value must be greater than or equal to 1. CODE: parameter_invalid_integer
I realize the error is due to the value = 0, however is this possible? It is ideal to be able to offer free trials, thank you.
Last edit: 3 years 8 months ago by krileon. Reason: Added [#8118] tag to subject
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krileon
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3 years 8 months ago #319975
by krileon
Kyle (Krileon)
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Replied by krileon on topic Can't offer free trial via Stripe
At this time that will not be possible. Payment Intents have a minimum amount requirement of 50 cents. We do not have Setup Intents implemented, which would collect payment information and allow billing later. It's something we'll be considering for a future release.
forge.joomlapolis.com/issues/8118
forge.joomlapolis.com/issues/8118
Kyle (Krileon)
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- wjgadmin
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3 years 8 months ago #319982
by wjgadmin
Replied by wjgadmin on topic Can't offer free trial via Stripe
Thank you for considering this implementation. We believe this is an important feature to eliminate the extra step for the end user, setting up the subscription again. As silly as it is, it could result in fewer sales.
Most appreciated!
Most appreciated!
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- krileon
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3 years 8 months ago #319984
by krileon
Kyle (Krileon)
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Can't offer free trial via Stripe
I completely understand. It just wasn't easily doable until their Setup Intents API was implemented, which was too new for the rewrite at this time. It was somewhat doable with their older APIs, but the coding overhead and maintenance to get it to work was beyond what we're willing to invest. Basically significant chunks of code and time for a relatively unused feature. It's a lot easier with the new Setup Intents API though so we'll be able to implement that in a future release, but first we needed to move to their latest APIs as we've done with the latest releases.
Kyle (Krileon)
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- wjgadmin
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3 years 8 months ago #319986
by wjgadmin
Replied by wjgadmin on topic Can't offer free trial via Stripe
Thank you for the details and I do appreciate the efforts you are all putting into it. Looking forward to the continued functionality!
The following user(s) said Thank You: krileon
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