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Cancelling and locating recurring payment in Paypal
- jcamus02
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3 years 2 months ago #323338
by jcamus02
Cancelling and locating recurring payment in Paypal was created by jcamus02
Hello,
We are using CB Subs and Paypal Pro in the background to collect payments.
Someone is asking that we cancel his auto-recurring paymnet and I am not sure how to do that. Via CB (if so how?) or by cancelling the subscription on Paypal? If on Paypal, will this inform CB Subs that the auto-recurring payment is stopped and that CB Subs should stop renewing the person's membership?
Also, I think I was able in the past to search people's recuring payments in Paypal (now called "subcriptions") with their name. Not anymore. Now it only allows to search by "Subscription ID".
Subscription IDs in Paypal look like:
I-EBSCLAL8JJ3L or I-8RY3K797PYR
Always starts with "I-"... So I was looking for something like this in CB Subs in order to locate the person's subcription ID on CB so I can cancel it on Paypal but I can't see anywhere in CB somethink that looks like I-8RY3K797PYR.
Any suggestion?
Thank you,
Julien
We are using CB Subs and Paypal Pro in the background to collect payments.
Someone is asking that we cancel his auto-recurring paymnet and I am not sure how to do that. Via CB (if so how?) or by cancelling the subscription on Paypal? If on Paypal, will this inform CB Subs that the auto-recurring payment is stopped and that CB Subs should stop renewing the person's membership?
Also, I think I was able in the past to search people's recuring payments in Paypal (now called "subcriptions") with their name. Not anymore. Now it only allows to search by "Subscription ID".
Subscription IDs in Paypal look like:
I-EBSCLAL8JJ3L or I-8RY3K797PYR
Always starts with "I-"... So I was looking for something like this in CB Subs in order to locate the person's subcription ID on CB so I can cancel it on Paypal but I can't see anywhere in CB somethink that looks like I-8RY3K797PYR.
Any suggestion?
Thank you,
Julien
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krileon
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3 years 2 months ago #323343
by krileon
Kyle (Krileon)
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Replied by krileon on topic Cancelling and locating recurring payment in Paypal
You should be able to just cancel the recurring payments only at PayPal without cancelling the entire subscription. There's no way to do this from CBSubs without cancelling the entire subscription.
That information is typically kept internally so you probably won't find it anywhere except maybe CBSubs > Payments if it's logged as part of the payment. Only other options would be to check the notifications for their payment in CBSubs > Notifications or check _cbsubs_payment_baskets database directly for the subscr_id.Always starts with "I-"... So I was looking for something like this in CB Subs in order to locate the person's subcription ID on CB so I can cancel it on Paypal but I can't see anywhere in CB somethink that looks like I-8RY3K797PYR.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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