Upgrade with a different plan

1 month 3 weeks ago #323420 by XBOOMX
Upgrade with a different plan was created by XBOOMX
Hi,
I would like to ensure that our members who already have an active plan can also make use of our offers.
For example, if a user is already running the "3 months" plan and I am now offering the "6 months" plan with a discount, the user with the "3 months" plan should be able to extend their membership without any time from their "3 months" plan " to lose. I have tested some settings, unfortunately without success. No time is booked for it. What should I set in the plans so that the membership period is extended accordingly?

Thomas

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1 month 3 weeks ago #323421 by krileon
Replied by krileon on topic Upgrade with a different plan
You'll need to enable prorating. It won't transfer subscription duration, but it will prorate the value remaining on their subscription to further discount their purchase. There's no functionality for upgrading into a new plan and transferring the subscription duration with it.


Kyle (Krileon)
Community Builder Team Member
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1 month 3 weeks ago #323422 by XBOOMX
Replied by XBOOMX on topic Upgrade with a different plan
I have activated the prorating.
There is no pro rata calculation for me and the purchase is not reduced. However, the user should be informed before making the payment. What am I doing wrong?

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1 month 3 weeks ago #323437 by krileon
Replied by krileon on topic Upgrade with a different plan
Prorating needs to be enabled for the plan they're upgrading from. So in your case it should be enabled on your 3 month plan. Next both your 3 month and 6 month plans should be marketed exclusive so it's actual upgrade from 1 plan to another.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

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