Question/suggestion about subscription cancellation

1 month 2 weeks ago #324080 by autobahn
Is/would it be possible to have a 'Reason for Cancellation/Not Renewing' field in CBSubs?

Thank you

Please Log in to join the conversation.

1 month 2 weeks ago #324081 by beat

autobahn wrote: Is/would it be possible to have a 'Reason for Cancellation/Not Renewing' field in CBSubs?

Thank you


That's an interresting feature request, noted it here:
forge.joomlapolis.com/issues/8447

And how/where would you expect to see and/or get notified of what people have filled-in ?

Beat - Community Builder Team Member

Before posting on forums: Read FAQ thoroughly -- Help us spend more time coding by helping others in this forum, many thanks :)
CB links: Our membership - CBSubs - Templates - Hosting - Forge - Send me a Private Message (PM) only for private/confidential info

Please Log in to join the conversation.

1 month 2 weeks ago #324082 by autobahn
I would think the best (but not necessarily the easiest place for you) would be on the Subscription tab (both front and back end) when the Unsubscribe button is clicked or the Unsubscribe box is ticked. We'd be able to include those details in the confirmation of cancellation email.

To be fair, in our club the usual way that most people leave is to simply not pay their renewal and we never know the reason they've left, though many do email us to say why.

Please Log in to join the conversation.

Moderators: beatnantkrileon
Time to create page: 0.465 seconds

Facebook Twitter LinkedIn