kathtg wrote:

I'm wondering if there is a problem with my subscription that I can't download it. After my original payment I had to reorder to place it on the correct account and I'm wondering if this confused things. Should I write and ask if this is the reason the download button doesn't appear or is there a way to check this myself?

Just checked the accesses here, and you are right.

Due to the echeck+credit-card payment then echeck refund to speed things up, the downloads access didn't follow that change, so your cbsubs downloads access wasn't setup right.

I fixed that, and you should now have access. Sorry about that.

Replying also to your email of 20 minutes ago.

Ok, cool, sorry again for the inconvenience, that was caused by a small bug in the docman intgration in case of refundign one of multiple same subscriptions to a plan by a user that we will fix for next release too.
#1328

1. The redirect is needed to stop the access to the content and keeping correct urls in browser cache. However, you could change at least the text displayed in the language file. Future releases should allow more complex workflows and easier change of messages.

2. That's a good feature-request, which goes together with the workflows management mentioned above.

However you could implement as follows:
- make plan B not visible/spontaneously proposed
- simply email / PM link to plan B (the link found in top of plan edit in backend) to the selected users.

It won't handle access rights (e.g. avoiding sharing of the link with other unauthorized users), but if it's paid plan and you keep an eye on it, it shouldn't be an issue in most cases.