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[SOLVED] Importer giving error message

  • WebJIVE
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11 years 3 weeks ago - 11 years 3 weeks ago #226027 by WebJIVE
We just switched from OSE to CBSubs today and have run into some walls. The biggest one we have is importing all registered users into a default FREE plan. When I click the import button, I get the following message.

Importer - error: Not all userId exist, are active (confirmed, approved and enabled) ! innexistant or inactive ids: 71, 705, 1997, 16115, 25623, 25630, ........

Any thoughts?

Eric Caldwell
Web-JIVE.com
Last edit: 11 years 3 weeks ago by WebJIVE.

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  • WebJIVE
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11 years 3 weeks ago #226034 by WebJIVE
Replied by WebJIVE on topic Importer giving error message
OK, got the inactive and other dead users cleared out of the 30,000 users. After running the import, we get this message:

30235 users subscribed to plan: FREE Urotoday Registration , with state: Active

Users subscribed (usernames):

But, not a single one of them is actually added to the plan. Whats up?

Eric Caldwell
Web-JIVE.com

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  • WebJIVE
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11 years 3 weeks ago - 11 years 3 weeks ago #226036 by WebJIVE
Replied by WebJIVE on topic Importer giving error message
Found the answer here...

www.joomlapolis.com/forum/153-professional-member-support/170356-solved-cbsubs-121--import-existing-users-in-plan

Also, you can't have any users who haven't activated or enabled their accounts. So, do that first!

Eric Caldwell
Web-JIVE.com
Last edit: 11 years 3 weeks ago by WebJIVE.
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