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[SOLVED] How to get the renew button to show up

8 years 6 months ago - 8 years 6 months ago #272345 by cagoffice
[SOLVED] How to get the renew button to show up was created by cagoffice
Hello,

I noticed that when this person logs in, the renew button does not show up on "My Profile". See photo below:





How do I get it to show up? I think it's on all my other plans.
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8 years 6 months ago #272348 by nant
Replied by nant on topic How to get the renew button to show up
Each plan can have its own early renewal period - please check your plan settings and consult your CBSubs manual.
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8 years 6 months ago #272364 by cagoffice
Replied by cagoffice on topic How to get the renew button to show up
Oh sorry, I forgot that I had set it for one hour before expiration.

Question- How come when my plan expired, it only sent me the "email on expiration" email when I tried to log in. I want it to be emailed to the person the moment the plan expires. Not when they attempt to log in.

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8 years 6 months ago #272368 by nant
Replied by nant on topic How to get the renew button to show up

cagoffice wrote: Oh sorry, I forgot that I had set it for one hour before expiration.

Question- How come when my plan expired, it only sent me the "email on expiration" email when I tried to log in. I want it to be emailed to the person the moment the plan expires. Not when they attempt to log in.


Also covered in the manual - but I do understand it is a challenge to read ;-)

You need to trigger expirations differently.
Check the CBSubs -> Settings -> Global tab settings
Specifically the Automation settings area.

You might have to configure a CRON job if the other settings are not sufficient for your needs.
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Nick (nant)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Tutorials + Search the forums
For more add-ons and support: Upgrade your membership
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8 years 6 months ago #272373 by cagoffice
Replied by cagoffice on topic How to get the renew button to show up
I printed the manual, put it in a binder and had went through it page by page making notes back in the spring. I finally found the chapter we are talking about and I have in bright pink marker "I don't know what this means" next to it. Ha! I guess I didn't know I would need it until now. I will get our programmer to do the CRON thing. Thank you!
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