Renewals by expired members
- jcamus
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8 years 5 months ago #274339
by jcamus
Renewals by expired members was created by jcamus
Hello,
We use CB Subs and have a 1 year membership. When a user has expired and renews after membership has expired, the system create a second subscription. As a result this user has in the system one expired membership and one active membership of the same plan.
Issue... when we use acymailing filters to subscribe and unsubscribe members from the member email list, these with an active and expired membership get added to the list with one filter and immediately removed with the second filter.
How can we make sure a renewal after expiration is added to the initial subscription and not a second one gets created?
Thnaks,
Julien
We use CB Subs and have a 1 year membership. When a user has expired and renews after membership has expired, the system create a second subscription. As a result this user has in the system one expired membership and one active membership of the same plan.
Issue... when we use acymailing filters to subscribe and unsubscribe members from the member email list, these with an active and expired membership get added to the list with one filter and immediately removed with the second filter.
How can we make sure a renewal after expiration is added to the initial subscription and not a second one gets created?
Thnaks,
Julien
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nant
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8 years 5 months ago #274368
by nant
I would think that this is an issue you should discuss with the AcyMailing devs as it is their filtering code doing this.
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Nick (nant)
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Replied by nant on topic Renewals by expired members
jcamus wrote: Hello,
We use CB Subs and have a 1 year membership. When a user has expired and renews after membership has expired, the system create a second subscription. As a result this user has in the system one expired membership and one active membership of the same plan.
Issue... when we use acymailing filters to subscribe and unsubscribe members from the member email list, these with an active and expired membership get added to the list with one filter and immediately removed with the second filter.
How can we make sure a renewal after expiration is added to the initial subscription and not a second one gets created?
Thnaks,
Julien
I would think that this is an issue you should discuss with the AcyMailing devs as it is their filtering code doing this.
--
Nick (nant)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Tutorials + Search the forums
For more add-ons and support: Upgrade your membership
Links: Community Builder - Languages - Adv/Pro/Dev membership - CBSubs Paid Subscriptions - GPL Templates - Hosting
Visit my CB Profile - Send me a Private Message (PM)
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