We have a member who renewed their membership (on Sunday) and then wanted to upgrade to the next level.
On (admin) upgrading today, their renewal date has changed, also, the value of the upgrade does not appear to be the difference between the two, minus 2 days, but it has increased the price slightly!
We do not get many upgraders, so have not noticed this before.
Don't understand. The value of what goes up? The plan they want to upgrade to is suddenly more expensive? Did they use a coupon to discount their previous purchase? Is prorating enable so it can prorate remaining value?
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Are you applying tax? That seams like the only way it'd actually increase.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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What would the price be of the 149 and 199 plans with tax added to them? It's supposed to take their final totalizers so any tax or static promotions applied are taken into consideration. It then has to determine how much value the amount of time they used is worth and subtract that. So it'd be something like the below.
( 199 + tax ) - ( ( 149 + tax ) - ( time value ) )
Most likely what's happening is they are saving money, but it's mostly on the tax since 2 days of a 149 plan is very little value depending on plan duration. For example if it's a 1 year plan then 1 day is only worth roughly 40 cents.. so at 2 days they're roughly at 148.20 of value. You subtract that from 199 and you're at 50.8. Factor in tax and it'll easily hit 51.17.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.