Error when performing Mass Email

12 years 2 months ago - 12 years 2 months ago #191942 by rspack
Error when performing Mass Email was created by rspack
I am receiving the following error screen when performing a Mass Email to filtered selected members:

Invalid JSON: <script type="text/javascript"> if (document.getElementById){ document.write('<style type="text/css">') document.write('.multiparts, #formnavigation{display:none;}') document.write('</style>') } var curpart=0 function getElementbyClass(classname){ partscollect=new Array() var inc=0 var alltags=document.all? document.all : document.getElementsByTagName("*") for (i=0; i<alltags.length; i++){ if (alltags.className==classname) partscollect[inc++]=alltags } } function cycleforward(){ partscollect[curpart].style.display="none" curpart=(curpart<partscollect.length-1)? curpart+1 : 0 partscollect[curpart].style.display="block" updatenav() } function cycleback(){ partscollect[curpart].style.display="none" curpart=(curpart>0)? curpart-1 : partscollect.length-1 partscollect[curpart].style.display="block" updatenav() } function updatenav(){ document.getElementById("backbutton").style.visibility=(curpart==0)? "hidden" : "visible" document.getElementById("forwardbutton").style.visibility=(curpart==partscollect.length-1)? "hidden" : "visible" } function onloadfunct(){ getElementbyClass("multiparts") partscollect[0].style.display="block" document.getElementById("formnavigation").style.display="block" updatenav() } if (window.addEventListener) window.addEventListener("load", onloadfunct, false) else if (window.attachEvent) window.attachEvent("onload", onloadfunct) else if (document.getElementById) window.onload=onloadfunct </script> {"result":2,"htmlcontent":"<h3>Sent email to 17 of 17 users<\/h3>\n<h4>Just sent 17 emails to following users:<\/h4>\n<div>

It sends all the mailings, but gives me the above error screen. Any idea why?

Using Joomla 2.5.1, CB 1.8RC2

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12 years 2 months ago #191990 by krileon
Replied by krileon on topic Re: Error when performing Mass Email
Please upgrade to CB 1.8 stable and confirm if issue persists.


Kyle (Krileon)
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12 years 2 months ago #192364 by rspack
Replied by rspack on topic Re: Error when performing Mass Email
Krileon,

I updated to 1.8 stable and still receive the error, see attched screen capture.

Any ideas?
Attachments:

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12 years 2 months ago #192473 by krileon
Replied by krileon on topic Re: Error when performing Mass Email
Please PM backend super administrator login credentials and will take a look.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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12 years 2 months ago #192571 by rspack
Replied by rspack on topic Re: Error when performing Mass Email
Pm'd you the info. Thanks for your assistance.

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12 years 2 months ago #192581 by krileon
Replied by krileon on topic Re: Error when performing Mass Email
Have reviewed your install and it's due to "CB My Videos" (cb.video). I've disabled it for you and confirmed is now working fine. Please also confirm is working fine.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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