PayPal Standard, Pro, or Advanced? Review the IPN and it's POST data at the bottom of the IPN details page to see if everything is correct. Is the amount paid correct in the IPN? Are you using UTF8 characters in plan names?
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Not sure what you mean by "Review the IPN and it's POST data at the bottom of the IPN details page to see if everything is correct. Is the amount paid correct in the IPN?" I don't see an IPN details page in our admin site or in the Paypal site.
Plan names have no special characters: "1 year" , "3 months (regular)", etc.
Attached are the two Notifications from the most recent erroneous payment rejection (payment went through Paypal, rejected by CB Subs as item mismatch.
The raw result is
"currency, item name or number or quantity mismatch: IPN item_name (Shopping Cart) does not match basket item_name (1 year for Amin Zargar) nor their trimmed sizes for IPN (Shopping Cart) and basket (1 year for Amin Zargar)"
The item name under $_GET=array is '1 year for Amin Zargar', the item name under $_POST=array is Shopping Cart.
I looked at the result from the most recent successful transaction and the item name under $_POST=array is the plan name, matching the item name under $_GET=array.
We thought this might be the result of a browser caching error from the computer at our club, but the most recent erroneous payment rejection happened when our clubhouse wasn't open to the public, plus the IP addresses differ between the erroneous payment rejections.
This problem is sporadic, only about half the payments are being erroneously rejected.
That error is output by the PayPal Standard gateway. Please ensure you've the proper gateway configured.
Regarding why it's failing regardless of proper gateway usage it appears to be due to "IPN item_name (Shopping Cart) does not match basket item_name (1 year for Amin Zargar)". CBSubs is expecting item_name to be "1 year for Amin Zargar", but PayPal sent "Shopping Cart".
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
I think by "IPN Details" you meant the IPN history in Paypal, which I learned how to access, and it shows that Paypal sent an IPN with the item name as shopping cart (see attached).
I submitted a tech support request to Paypal, but does the notifications (previously sent pdfs) show our website sent the correct item name to Paypal?
krileon
