Skip to Content Skip to Menu

Subs not renewing despite payments made via Stripe

  • wintercorn
  • wintercorn
  • ONLINE
  • Posts: 229
  • Thanks: 23
  • Karma: 2
1 hour 37 minutes ago #344564 by wintercorn
I've got a few subs where the payment has been made via Stripe but this is not reflected in CBsubs as an update. It's only some users so it's not a system wide issue.

I thought it might have been a lack of metadata in Stripe but of 10 examples 8 have metadata and 2 do not. I'll update the 2 with the correct data.

Stripe webhook is at the latest version - 2026-08-26.dahlia

Any ideas why these renewals keep failing?

Thanks

Please Log in or Create an account to join the conversation.

Moderators: beatnantkrileon
Powered by Kunena Forum