Export Users .csv resulting in blank page

4 years 3 months ago #263680 by flycoopfly
Joomla 3.4.1
Community Builder 1.9.1

When I attempt to use the "Save Users" function of CB Juice 2 to export a .csv it results in a blank page and a .csv is not generated.

In addition, when I click on "Save User CSV" in the left-hand menu, the same happens.

There are over 7,000 registered users on the website. Could that be too many for CB Juice to handle? Any other ideas on what could be causing the problem.

Thank you very much.
4 years 3 months ago #263686 by wolverton
What version of CBJuice2?
7000 users should not be a problem unless you have a tremendous number of custom cb fields
4 years 3 months ago #263688 by flycoopfly
CBJUICE V2-3.1.6. There are about 12 fields plus username and password.

Thank you.
4 years 3 months ago - 4 years 3 months ago #263691 by wolverton
You are using an older version. Try the latest version at
joomlacode.org/gf/project/cbjuice/frs/?action=FrsReleaseBrowse&frs_package_id=5757
4 years 3 months ago #263692 by flycoopfly
Thanks for the advice. I uninstalled the current CB Juice 2 plugin and installed the new one. Then I saved the configuration values. When I tried to export the users again I got the same result.

There must be something in my configuration that is interfering with CB Juice or something.

Thank you.
4 years 3 months ago - 4 years 3 months ago #263694 by wolverton
What kind of server are you on?
Linux, Windows?
What version PHP?

suggestions to try
  • turn off 'Gzip Page Compression' in Joomla config
  • check error log/files
  • set Joomla error reporting to maximum temporarily
Moderators: beatnantjciconsultwolvertonkrileon
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