[SOLVED] Auto-recurring renewals
- andrew432
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11 years 1 month ago #223365
by andrew432
I guess the safest way is to email all the users and ask them to visit their subscription and make the choice.
Thanks,
Andrew
Replied by andrew432 on topic Auto-recurring renewals
That's not what I want to do, I want to switch all auto renewal users to manual renewal.In general you can not edit a subscription and switch it to recurring and expect it to work. The customer needs to manually renew as recurring instead of single payments. Forcing to recurring when they purchase as manual in most countries is illegal.
I guess the safest way is to email all the users and ask them to visit their subscription and make the choice.
Thanks,
Andrew
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krileon
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11 years 1 month ago #223412
by krileon
Kyle (Krileon)
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Replied by krileon on topic Auto-recurring renewals
In that case you need to login to your gateway account and cancel all the recurring profiles. I've no idea how to do this with Authorize.net though so you may want to contact them about it. Then when the user comes up for renewal they'll just expire and have to renew manually from then on.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- andrew432
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11 years 1 month ago #223428
by andrew432
Replied by andrew432 on topic Auto-recurring renewals
Thanks, we will email all members and ask them to check their subscription and they can then turn on/off auto renewal.
regards,
Andrew
regards,
Andrew
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