[#4032] Cannot validate the basket and pay
krileon
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10 years 11 months ago #227273
by krileon
Kyle (Krileon)
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Replied by krileon on topic Cannot validate the basket and pay
Do you have terms and conditions enabled for baskets? If so, then they'll need to re-check the checkbox before they can click a new payment button.
Kyle (Krileon)
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- myann
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10 years 11 months ago #227275
by myann
Replied by myann on topic Cannot validate the basket and pay
The problem does not comes from the temrs and condition, because it's not checked by default. I checked, unchecked and re-checked it.....
Then this checkbox is displayed only when the user choose the gateway he wants.
I really need to click on the "modify the information of the client" link then validate those information. Only After these actions (which does no change anything in the form, I precise), the basket can be confirmed and the user can pay.
Then this checkbox is displayed only when the user choose the gateway he wants.
I really need to click on the "modify the information of the client" link then validate those information. Only After these actions (which does no change anything in the form, I precise), the basket can be confirmed and the user can pay.
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- krileon
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10 years 11 months ago #227307
by krileon
Kyle (Krileon)
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Replied by krileon on topic Cannot validate the basket and pay
Please PM backend super administrator login credentials and will take a look.
Kyle (Krileon)
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- myann
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10 years 11 months ago #227323
by myann
Replied by myann on topic Cannot validate the basket and pay
sent
thank you
thank you
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- krileon
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10 years 11 months ago - 10 years 11 months ago #227486
by krileon
Kyle (Krileon)
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Cannot validate the basket and pay
Have reviewed your install and it's due to "Choose payment method:" being changed to use Radio method while also using terms and conditions. I've changed it back to default and it's working fine now. I've created a bug ticket to investigate why this is happening (looks like jQuery issue). Note the buttons will display differently now as it's not a radio selection anymore, but they are fully functional and you can change the buttons by editing your gateways.
#4032
#4032
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Last edit: 10 years 11 months ago by krileon.
The following user(s) said Thank You: myann
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- myann
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10 years 11 months ago #227508
by myann
Replied by myann on topic [SOLVED] Cannot validate the basket and pay
Hi, thank you so much.
I will let this configuration until the problem be solved.
Thank you very very much.
Best Regards
Myann
I will let this configuration until the problem be solved.
Thank you very very much.
Best Regards
Myann
The following user(s) said Thank You: krileon
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