PayPal transaction processed but no subscription

1 month 2 weeks ago #324144 by cjmicro
We have a few recent issues where PayPal was processed (showing it was for one of our plans), but no subscription was added or renewed. How can this happen and how can we prevent it?

I have the PayPal transaction numbers, but cannot find a payment, a payment basket, nor a history for these payments. There are about 10 over the last week.

Can you please help?

People are still getting the PayPal IPv6 error, but those payments seem to go through, but would it cause this to happen?

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1 month 2 weeks ago #324148 by krileon
That usually means the PayPal IPN never arrived at your site. What PayPal gateway are you using? Standard, Advanced, or Pro? Within CBSubs > Notifications ensure you're seeing IPNs logged for PayPal (notifications of PDT type are just site returns).


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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1 month 2 weeks ago - 1 month 2 weeks ago #324152 by cjmicro
IPN Amount/item mismatch / Fraud attempt
receiver_email mismatch: parametered business (2xxxxx) or receiver (kixxxx@rexxxxx) expected does not match IPN business (sxxx@xxx.org) or receiver (sxxx@xxx.org)

is that coming from CB SUBS or PayPal? Both emails are set up and accepted on the PP account so it should not mark as fraud.

I updated the paypal advanced to have the (sxxx@xxx.org) email now, so hopefully this all matches up and the ipn will work properly. Do you think that was the issue?

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1 month 2 weeks ago #324157 by krileon

I updated the paypal advanced to have the (sxxx@xxx.org) email now, so hopefully this all matches up and the ipn will work properly. Do you think that was the issue?

Yes, that was the issue. The email address marked as Primary at PayPal is always the receiver email address and is what should be set in PayPal gateways.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

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