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Same membership plan showing twice on renewed users

2 years 10 months ago #325213 by jcamus02
Same membership plan showing twice on renewed users was created by jcamus02
Hello,

We updated CB and CB Subs two days ago to the latest version succesfully. Since then, anyone who was a member and renews their membership show the same plan twice in CB Subs. Used to only show once and simply add 1-year to the expiration date. See print screen below.

I have set "Multiple subscriptions per user" to "Only one subscription at a time" for this plan. Could you guide me to what may cause this issue?

An example of such a case attached.

Thank you!

Julien
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2 years 10 months ago #325218 by jcamus02
Replied by jcamus02 on topic Same membership plan showing twice on renewed users
Maybe one important precision... I am speaking about memberships which are bought as a Hikashop Product.

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2 years 10 months ago #325229 by krileon
Replied by krileon on topic Same membership plan showing twice on renewed users

I am speaking about memberships which are bought as a Hikashop Product.

They likely have multiple subscriptions to the same plan then as this is supported in CBSubs. We don't have a Hikashop integration so I've no idea how the plans are being purchased, but appears it doesn't handle renewals.

I have set "Multiple subscriptions per user" to "Only one subscription at a time" for this plan. Could you guide me to what may cause this issue?

That won't matter if the subscriptions are being added through internal APIs.

Kyle (Krileon)
Community Builder Team Member
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