CB Subs Mass Expire cron not working

Hi,

I have a Joomla 3.5.1 site with CB 2.0.14+build.2016.06.16.19.39.02.18f2ce0c8 and CB Subs 4.1.0. cbsubspaidbot is enabled.

I have setup the cron job using the URL from the attached screengrab:



The cron job runs, but subscriptions are not being expired.

Here is the output from the cron job:
[code]
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed

0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0* About to connect() to www.staging.stuntlist.com port 80 (#0)
* Trying 67.227.156.126...
* Connected to www.staging.stuntlist.com (67.227.156.126) port 80 (#0)
> GET /index.php?option=com_comprofiler&task=pluginclass&plugin=cbpaidsubscriptions&do=massexpire&key=d41d8cd98f00b204e9800998ecf8427e&format=raw HTTP/1.1
> User-Agent: curl/7.29.0
> Host: www.staging.stuntlist.com
> Accept: */*
>

What happens if you just paste the url in your the browser ?

Hi,

You just get a blank white page. Nothing displayed. Nothing in the error_log. Nothing in the cPanel error log.

This is the link: www.staging.stuntlist.com/index.php?option=com_comprofiler&task=pluginclass&plugin=cbpaidsubscriptions&do=massexpire&key=d41d8cd98f00b204e9800998ecf8427e&format=raw

Here is the server info:
PHP Built On Linux vps.stuntlist.com 3.10.0-327.18.2.el7.x86_64 #1 SMP Thu May 12 11:03:55 UTC 2016 x86_64
Database Version 5.6.30
Database Collation latin1_swedish_ci
Database Connection Collation utf8mb4_general_ci
PHP Version 5.6.23
Web Server Apache
WebServer to PHP Interface cgi-fcgi
Joomla! Version Joomla! 3.5.1 Stable [ Unicorn ] 05-April-2016 22:45 GMT
Joomla! Platform Version Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT

Thank you.

Hi,

I have now upgraded the live site to CB Subs 4.0.2, CB 2.0.14 and Joomla 3.5.1. The mass expiry works on that site. Is it safe to upgrade it to CB Subs 4.1.0 and the mass expiry will working on it?

On the staging site, it isn't just the cron mass expiry that isn't working. When you set the settings to expire using admin and go to the CB Subs Dashboard, it always shows 0/0 Mass expired at the bottom of the page. There are lots of memberships that have expired on the site, so the mass expiry should be expiring members. Could it having something to do with this being a staging site and having a different URL than the live site? The key value in the URL is the same for both sites.

Thank you.

It possibly could just be a symptom of being a staging site, but our staging site expirations are working fine so I can't say for sure. If no expiration is triggering at all then I'm unsure where it's pulling its information from. Is live_site configured in configuration.php of the staging site? If so ensure it's blank.

Hi Kyle,

live_site is set to '' in the configuration file, so it is already blank.

Thank you.