I thought just came to me.. maybe this is a problem with the way I have set up the plans on our website. The plan is with an initial price for the first year and then a different price for the following years. We started the system when the members already had paid manually, so therefore we went in and activated all their subscriptions in february. Now they musy use the payment system for the first time, so could there be a problem here, that something is not initiating the payment correctly when you choose subscription ?