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Stripe free trial not working

  • wjgadmin
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1 year 3 months ago - 1 year 3 months ago #333453 by wjgadmin
[#9159] Stripe free trial not working was created by wjgadmin
Hi,
Had a situation where we used a 100% coupon for 1st month only. User had accidentally unsubscribed and we were helping them reactivate. They clicked the "Resubscribe" button on the plan via their user profile, then paid with Stripe, however the payment didn't go through (there was no actual payment) and went into a pending state. So it never activated their membership. Instead, we had to go into the backend / payment baskets and click "Pay" for their membership to start.

I believe this was a result of the free trial period? Want to make sure we can offer a free month initially if needed. Thank you
Last edit: 1 year 3 months ago by krileon. Reason: Added [#9159] tag to subject

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1 year 3 months ago #333455 by krileon
Replied by krileon on topic Stripe free trial not working
So this was for a recurring subscription where the first month was free? On-site Stripe payment or with Stripe Checkout?


Kyle (Krileon)
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1 year 3 months ago #333456 by wjgadmin
Replied by wjgadmin on topic Stripe free trial not working
Yes sir, recurring where 1st monthly only is free. Stripe hosted checkout.

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1 year 3 months ago #333457 by krileon
Replied by krileon on topic Stripe free trial not working
Have created a bug ticket and will look into it immediately tomorrow.

forge.joomlapolis.com/issues/9159


Kyle (Krileon)
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1 year 3 months ago #333460 by wjgadmin
Replied by wjgadmin on topic Stripe free trial not working
I do see you've set this ticket = resolved. That is great, have you now confirmed all is working with both hosted & non-hosted?

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1 year 3 months ago #333461 by krileon
Replied by krileon on topic Stripe free trial not working
Yes, on-site and Stripe checkout were both tested and fixed to handle the free trial initial payment. It's pending review and merge. Once merged a new build will be released. Should be sometime today or tomorrow at latest.


Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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