Displaying Other choices during renewal
- don5420
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10 years 7 months ago #233221
by don5420
Displaying Other choices during renewal was created by don5420
When a customer has expired and needs to renew it will not let them pick any child plans for that renewal. This is a pain for the customer since now they must make another purchase and it causes extra transaction fees for us with the credit card processor. Can this be fixed?
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krileon
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10 years 7 months ago #233224
by krileon
Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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Replied by krileon on topic Displaying Other choices during renewal
You can not renew a plan and purchase a plan at the same time. CBSubs is planned to have this in a future release however, but for now they must renew separate from new purchases.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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