1. Forums
  3. Support and Presales
  5. Developer Members Support
  7. Renewals creating incorrect expiration date

Renewals creating incorrect expiration date

10 years 3 months ago #239244 by LukeDouglas
Renewals creating incorrect expiration date was created by LukeDouglas
We have a serious issue in that when a person creates or renews a subscription, the expriration date is well beyond where it should expire and the # of recurrings used is multiple.

File Attachment:

Please Log in to join the conversation.

10 years 3 months ago #239255 by krileon
Replied by krileon on topic Renewals creating incorrect expiration date
What gateway are you using?

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

10 years 3 months ago #239256 by LukeDouglas
Replied by LukeDouglas on topic Renewals creating incorrect expiration date
Kyle,

By gateway, I'm assuming you mean payment processor which is Authorize.net.

Please Log in to join the conversation.

10 years 3 months ago #239258 by krileon
Replied by krileon on topic Renewals creating incorrect expiration date
Yes, strange; I've never heard or seen such an issue before. Are you sure the sure isn't pressing the pay button multiple times and paying multiple times? Maybe they're renewing manually multiple times so their subscription lasts? Are there multiple payments in your Authorize.net account? Do you have notifications within CBSubs > Notifications regarding the renewal payments?

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

10 years 3 months ago #239261 by LukeDouglas
Replied by LukeDouglas on topic Renewals creating incorrect expiration date
Kyle,

We have contacted the bookkeeper to check but on the notifications, there was only one successful payment shown for each of these three people (there are many more).

File Attachment:

Please Log in to join the conversation.

10 years 3 months ago #239266 by krileon
Replied by krileon on topic Renewals creating incorrect expiration date
If there is only 1 notification then the only way for that to happen is likely someone modified the subscription in database or within CBSubs > Subscriptions. I can't think of any other reason for it to do this, sorry; especially if CBSubs is only receiving 1 response from the gateway.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

Moderators: beat, nant, krileon
  1. Forums
  3. Support and Presales
  5. Developer Members Support
  7. Renewals creating incorrect expiration date
Time to create page: 0.205 seconds

Facebook Twitter LinkedIn

    You are here:  
  1. Home
  2. Forums
  3. Support and Presales
  4. Developer Members Support
  5. Renewals creating incorrect expiration date

Search

Login / Logout

User Menu