Kyle,

I believe I know the answer to this but I wanted to confirm. If a subscriber has their account upgraded to a free subscription, then management will have to log into Authorize.net to terminate the recurring charge. Is this correct?

Here is where their monthly subscription was upgraded to an annual subscription (they won a contest). However, look at the original monthly subscription recurrings used which is 6 and the expiration date of 2013-12-19! This is a date which is 'less' than what I would expect it would be which is 2014-01-03! This is the same problem as in my other posts so let's don't get into that aspect on this ticket.



Here is where they had originally paid.



However, they were charged on 2014-01-03.



So there is no functionality within CBSubs that will 'terminate' a recurring charge on Authorize.net on an account that has either been terminated or upgraded. Is this correct?

Kyle,

The Authorize.net Gateway looked like it was configured properly but I noticed that the 'Silent Post URL above is" setting was incorrect as the link had 'http://...' whereas the Authorize.net was 'https://...'. I have changed the Authorized.net to 'http://...'. Also the setting was set to not configured so I now have it set to 'set at Authorize.net' on our side.

Could this be the reason that the recurring charge on the Authorize.net was not cancelled when the upgrade was performed on our end?


As I've PM'd the login credentials for another post, could you also look at this?

Kyle,

I confirmed the MD5 Hash is correct.

Now as far as recurrings, I have set the annual and monthly plans for Renewable in advance by = 'Only after expiration' and set the grace period to 1 day. Hopefully, this will ensure that no one can do multiple renewals which could potentially create multiple 'recurrings' and an 'expiration date' way far into the future.