Column 1 should be in the following order for Grid usage to utilize the canvas.
Canvas image - 1 Line without Title
Username - 1 Line without Title
Profile image - 1 Line without Title
Online Status - 1 Line without Title
The above gives the following.
Based off the HTML you supplied the DOM is empty though, which means the field didn't parse at all. This typically means you've an access permission issue somewhere. Either the tab the field is on isn't accessible, CB Conditional has conditioned the field away, or CB Privacy is blocking access to the field.
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I've no idea, works perfectly fine here. Do you have the canvas field in a different column? Canvas field being present toggles the canvas display mode for the grid usage, but I don't see how it'd cause fields to be missing from the DOM as that'd be an access issue. Please see the below of it working.
Columns:
Result:
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.