Payment Pending Question
- cagoffice
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8 years 6 months ago #272187
by cagoffice
Payment Pending Question was created by cagoffice
Hello,
If, for whatever reason, we need to push out the payment pending page again (user receives email that they need to pay, they login and it prompts them to pay). How do we do that?
An example would be, they paid for the wrong kind of subscription, so we go into back end and change their subscription, now we want them to pay.
If, for whatever reason, we need to push out the payment pending page again (user receives email that they need to pay, they login and it prompts them to pay). How do we do that?
An example would be, they paid for the wrong kind of subscription, so we go into back end and change their subscription, now we want them to pay.
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krileon
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8 years 6 months ago #272207
by krileon
Kyle (Krileon)
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Replied by krileon on topic Payment Pending Question
You have to go to their profile on frontend while logged in as a CB Moderator and begin the payment process on their behalf by attempting to subscribe, which will create a pending basket. It's not possible to generate baskets from backend at this time.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- cagoffice
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8 years 6 months ago #272222
by cagoffice
Replied by cagoffice on topic Payment Pending Question
Dumb question, but how do you go to their profile from the front end when you're logged in as a moderator?
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- krileon
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8 years 6 months ago #272283
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Payment Pending Question
I usually just use a userlist and you can find each users profile directly from it. Alternative is to navigate directly to a profile URL as follows.
index.php?option=com_comprofiler&view=userprofile&user=USER_ID_HERE
index.php?option=com_comprofiler&view=userprofile&user=USER_ID_HERE
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
The following user(s) said Thank You: nant
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