Welcome Email- gets sent twice
- cagoffice
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8 years 6 months ago #272343
by cagoffice
Welcome Email- gets sent twice was created by cagoffice
Hello,
Under CB> Configuration> Registration, I made a customized email for "Welcome Email".
However this email gets sent to the user twice:
1.) First time it gets sent is after the moderator approves them (the email prompts them to login and pay)
2.) Second time it gets sent is after the user pays
How do I get it to only send after the moderator approves them. I don't want them to receive it after payment as I have another one coming from the CBSubs plan itself.
Under CB> Configuration> Registration, I made a customized email for "Welcome Email".
However this email gets sent to the user twice:
1.) First time it gets sent is after the moderator approves them (the email prompts them to login and pay)
2.) Second time it gets sent is after the user pays
How do I get it to only send after the moderator approves them. I don't want them to receive it after payment as I have another one coming from the CBSubs plan itself.
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krileon
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8 years 6 months ago #272372
by krileon
Kyle (Krileon)
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Replied by krileon on topic Welcome Email- gets sent twice
Yup, the double sending of the welcome email is a known issue. However the welcome email isn't mandatory. Mainly just the Pending one is if you've confirmation or you want to email their password. The Welcome email you could opt to not use at all and instead use the activation emails under the presentation tab of your plans so it only sends when the plan is active.
Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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- cagoffice
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8 years 6 months ago #272374
by cagoffice
Replied by cagoffice on topic Welcome Email- gets sent twice
But the Welcome email is what prompts them to pay. Without it, how would they know they have been approved by the moderator and need to log in to pay?
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- krileon
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8 years 6 months ago #272401
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Welcome Email- gets sent twice
You maybe able to try "Email on pending first payment" under the Presentation tab of your plan as a replacement, but other than that I don't have any further workaround to suggest.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- cagoffice
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8 years 6 months ago #272403
by cagoffice
Replied by cagoffice on topic Welcome Email- gets sent twice
Email on pending first payment is when they click "offline payment" for their payment method. That won't work.
Hmmmm it's very strange this email gets sent twice. One before payment and one after payment.
Hmmmm it's very strange this email gets sent twice. One before payment and one after payment.
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- krileon
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8 years 6 months ago #272409
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Welcome Email- gets sent twice
It's just the way it was designed. It's sending the welcome email twice on purpose, but we've a ticket to improve the email behavior to avoid this in a later release. I don't really have anything further to suggest at this time though.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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