Welcome Email- gets sent twice
- cagoffice
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8 years 6 months ago #272413
by cagoffice
Replied by cagoffice on topic Welcome Email- gets sent twice
Okay. Do you know approx. time frame for a possible fix? I will need to let my boss know how long our members may be confused over this for.
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krileon
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8 years 6 months ago #272445
by krileon
Kyle (Krileon)
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Replied by krileon on topic Welcome Email- gets sent twice
No, I don't have a timeframe for a fix at this time. The emails workflows need to be improved in CBSubs directly so it'll make sense as to what emails should send and when. You can use substitutions in the emails though so you maybe able to adjust what the email says based off an IF substitution.
Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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- cagoffice
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8 years 6 months ago #272446
by cagoffice
Replied by cagoffice on topic Welcome Email- gets sent twice
Oh that might work then! I didn't know that.
Let me look into this "IF" substitution.
Thank you!
Let me look into this "IF" substitution.
Thank you!
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- cagoffice
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8 years 6 months ago #272451
by cagoffice
Replied by cagoffice on topic Welcome Email- gets sent twice
Ok so I did some reading on the IF substitutions.
What would my formula be if I wanted text to show up if user=paid?
What would my formula be if I wanted text to show up if user=paid?
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- krileon
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8 years 6 months ago #272472
by krileon
Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Welcome Email- gets sent twice
You'd need to use a CB Query Field to check if their subscription is active using a database query on _cbsubs_subscriptions. You could then condition against the query field using the IF substitution.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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