CBsubs plan unapproved new clients
- activha
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6 months 3 weeks ago - 6 months 3 weeks ago #335318
by activha
CBsubs plan unapproved new clients was created by activha
Hello
I have a strange behavior with CBSubs and new subscribers.
It seems like they are not approved nor confirmed even if the plan is set to confirm and approve the user after payment (overriding CB)
Stripe is set to accept payment even if payment is pending authorization, authorized or captured.
We did not change any settings since months in plans or Stripe gateway and noticed this recently with CBSubs.
A check on the dev website confirmed the same new behavior with a test gateway
I don't really know what is going on.
Mind to check or your test site or have a look at ours ?
Thanks
I have a strange behavior with CBSubs and new subscribers.
It seems like they are not approved nor confirmed even if the plan is set to confirm and approve the user after payment (overriding CB)
Stripe is set to accept payment even if payment is pending authorization, authorized or captured.
We did not change any settings since months in plans or Stripe gateway and noticed this recently with CBSubs.
A check on the dev website confirmed the same new behavior with a test gateway
I don't really know what is going on.
Mind to check or your test site or have a look at ours ?
Thanks
Last edit: 6 months 3 weeks ago by activha.
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krileon
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6 months 3 weeks ago #335322
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic CBsubs plan unapproved new clients
CBSubs doesn't confirm or approve users automatically. Those settings decide whether the user should require confirmation or approval or neither. They're just plan specific overrides for your approval and confirmation settings in CB > Configuration > Registration. So if you set them to be after payment then you still need to approve their account after they confirm their email address.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
The following user(s) said Thank You: activha
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