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Stripe failure with payment_intent : requires_confirmation

  • activha
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2 days 23 minutes ago #341917 by activha
OK Thanks
I did the migration and will ask Stripe if they can trigger again the past three weeks payments in stand by
Unless there is a solution using CBSubs ? can I trigger something from there ?

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  • krileon
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2 days 20 minutes ago - 2 days 19 minutes ago #341918 by krileon
There's nothing within CBSubs Stripe to manually trigger recurring payments. Those are entirely managed by Stripe. You might be able to trigger paying of the invoice manually within Stripe > Subscriptions (Stripe > Billing > Subscriptions if your account doesn't have the shortcut) management page though. If nothing there try checking Stripe > Billing > Invoices as well.


Kyle (Krileon)
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Last edit: 2 days 19 minutes ago by krileon.

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  • activha
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8 hours 9 minutes ago #341940 by activha
After the migration code I get the warning :

Si votre intégration s'appuie sur l'instrument de paiement par défaut de Stripe, veuillez mettre à jour votre intégration de manière à utiliser
Code:
Customer.invoice_settings.default_payment_method
plutôt que
Code:
Customer.default_source
,
Code:
Subscription.default_payment_method
plutôt que
Code:
Subscription.default_source
, et
Code:
Invoice.default_payment_method
plutôt que
Code:
Invoice.default_source
.

Is this change implemented in CBSubs ?

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  • krileon
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4 hours 11 minutes ago #341941 by krileon
We've already completely removed sources from our integration long ago and are already using payment_method throughout. So new SEPA subscriptions are already using the newer implementations.


Kyle (Krileon)
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The following user(s) said Thank You: activha

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  • activha
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4 hours ago #341942 by activha
We have migrated everything but need to manually reactivate 100 monthly subscriptions with SEPA payment due to this change.
Hopefully we can trigger the payment again from Stripe but I guess that there is no way to reactivate the subscription with this ? correct ?
Which brings me to ask what setting you recommend for dealing with this kind of failures on Stripe side ?

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  • krileon
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1 hour 59 minutes ago - 1 hour 58 minutes ago #341946 by krileon

Hopefully we can trigger the payment again from Stripe but I guess that there is no way to reactivate the subscription with this ? correct ?

If Stripe triggers the payment it should reactivate fine in CBSubs otherwise the user would need to resubscribe as their documentation suggests. I would check if their subscription is still active in Stripe > Billing > Subscriptions though as you can force an invoice payment there. If their Stripe subscription is not active anymore and has went into a cancelled state you'll need to re-collect.

Which brings me to ask what setting you recommend for dealing with this kind of failures on Stripe side ?

This was caused by the way Stripe stores payment methods. They completely removed their old way of storing them. I doubt this will happen again to be honest. Regardless there's nothing we or you can do about it as it was an internal change at Stripe.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Last edit: 1 hour 58 minutes ago by krileon. Reason: typo

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