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Plan not showing on Sign up page

  • fdinkler
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1 month 2 weeks ago #344086 by fdinkler
Plan not showing on Sign up page was created by fdinkler
Kyle - 
I have a number of exclusive subscription plans.  The most popular plan stopped showing up in the selection list.
this plan hasn't changed in years.
I've reviewed all settings, and tried all normal tricks, but it won't display.
I set it as "Selected by default" to force it, but the plan shows for only an instant, then disappears.

I'm out of troubleshooting options.
Any ideas?
Fred

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  • krileon
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1 month 2 weeks ago #344088 by krileon
Replied by krileon on topic Plan not showing on Sign up page
Edit your plan then check the following settings.

Workflows
Allow registration: Yes
Propose spontaneously plan at registration: Yes: show automatically plan for normal registrations (recommended)
Conditions: (if you've any conditions here please be sure they're configured properly)
Access
Published: Yes
Allow new subscriptions: Yes
Allow access from site frontend: Yes: this plan is visible on the site (recommended)
Visible for Access Level: Public
Visible for Group (and above this group): Public

That should be all you need to ensure visibility on registration.


Kyle (Krileon)
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  • fdinkler
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1 month 2 weeks ago #344094 by fdinkler
Replied by fdinkler on topic Plan not showing on Sign up page
All the settings are confirmed...
I've also reviewed all the other plans to ensure someone didn't mangle a condition.  

Workflows
Confirmed - Allow registration: Yes
Confirmed -  Propose spontaneously plan at registration: Yes: show automatically plan for normal registrations (recommended)
Confirmed -  Conditions: (if you've any conditions here please be sure they're configured properly)
   All Exclusive plans (except this one) are selected in "None of the following plans can also be selected"
Access
Confirmed - Published: Yes
Confirmed - Allow new subscriptions: Yes
Confirmed - Allow access from site frontend: Yes: this plan is visible on the site (recommended)
Confirmed - Visible for Access Level: Public
Confirmed - Visible for Group (and above this group): Public

Still scratching my head over it...
Fred

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  • krileon
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1 month 2 weeks ago #344097 by krileon
Replied by krileon on topic Plan not showing on Sign up page
Try removing the condition and see if that resolves your issue. If it does not please PM backend super user login credentials and include the name of the plan giving your troubles and will take a look.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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  • fdinkler
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1 month 2 weeks ago #344101 by fdinkler
Replied by fdinkler on topic Plan not showing on Sign up page
I've solved it...  
Someone has added an extra "required field at registration" inside Dynamic Conditions that isn't prepopulated - it was hidden among the others, so I missed it.
Close the ticket.
Thanks,
Fred
The following user(s) said Thank You: krileon

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